TERMS AND CONDITIONS

By purchasing from our farm, you agree to the following terms and conditions.

All sales are final. We do not accept returns, exchanges, or cancellations. We pack each order with care, and triple check for accuracy and health before it ships.

Please open and inspect your tubers immediately upon receipt. You must contact us within 3 days of receiving your shipment, should there be any concerns upon arrival. Please provide an order/invoice number, pictures and an explanation of the issue you are experiencing. Golden Harvest Farm is not liable for any monetary compensation beyond a refund for the purchase price of your tubers.

If a product becomes unavailable...

Due to an unforeseen incident, you will be refunded. This may happen due to storage failure.

What tubers can look like

Tubers are the vessels for DNA of a variety of dahlia.

Many tubers are grown from cuttings and pots, some may be smaller and twisted- but we assure you they will grow big, beautiful plants.

Tubers can be the size of a double A Battery or a thumb. This is the best size to grow plants. The smaller size allows the tuber to put out feeder roots earlier and commence growing faster.

Big, fat, long tubers can be cut in half due to their obnoxious length. They are a little bit slower at participating in their life. They will get there eventually, but because they are starchy and basically feed off themselves they take forever.

A knick or or pitchfork cut is fine. This will not inhibit the growth of your dahlia. Sometimes not so fancy tubers slip through the cracks, but alas, hold the same DNA as a fancy one and will grow the same flower.

Skin peeling or missing around the neck of the tuber is okay. This happens during the digging or washing process and the water knocks off the skin. It is not crumbling.

If you receive tubers that are broken in half from shipping, they are perfectly fine and will grow. Tubers only need a viable eye to grow. Some tubers have a crown and long necks, while some have no necks at all, and eyes grow right on or near the crown.

IF for some reason your plant grows and it's not what you ordered:

  1. We are truly sorry, and please know this was an accident. We know and understand how much time and energy is put into a plant, and it's disappointing when it is the wrong thing.

  2. Please let us know as soon as possible so we can work out a way to make it right, i.e. replacement the following year. You will be asked to provide a picture of the plant/bloom with your invoice number (for verification).

  3. Please do not post negative posts on social media, or negative reviews, please let us have a chance to make it right.

GUARANTEE

We guarantee that our tubers will have at least one eye. Golden Harvest Farm will not be responsible for loss due to weather or sub-optimal growing and storing conditions or practices. We do our best to grow healthy dahlias, but we do not offer a virus-free guarantee.

VIRUSES

We thoroughly inspect each and every plant we grow. If anything shows signs of any of the multiple viruses we will immediately dispose of the plant. We do not test our plants due to the incredible cost associated with said tests AND they do not have tests for all viruses.

There is absolutely nothing keeping a bug from biting a healthy plant and infecting it after a clean test result has been shown. Even plants grow through tissue culture can always be infected after the fact.

IF your plant shows signs of infection, if you feel you have a bug free environment and the virus came from us, please let us know. We can always work together to compare plants and figure out a path forward. Same goes for leafy or crown gall. It can easily be transferred between plants. Dahlias are not the only plants that can harbor this bacterial infection, meaning the ability to come from outside sources other than dahlias is there. Please let us know if your plant/tuber becomes infected.

If you have a concern regarding your tuber please reach out to us. IF you take your grievance to social media, we do and will reserve the right to ban you from our site.

We are grateful for our customers!